---
title: SOM knowledge base
description: Help with orders, contacts, deals and partner collaboration in SOM.
---

## About SOM

SOM is a CRM and order exchange (MLS) for real estate agents, agencies and developers. It helps teams manage orders and contacts, automatically match buyer and seller orders, plan their work and close joint deals with partners using the Partner Sales System.

Explore the product on the [SOM website](https://som.estcrm.com/).

## Knowledge base sections

- [Payment](/docs/en/payment)
- [General information](/docs/en/general)
- [Orders](/docs/en/orders)
- [Contacts](/docs/en/contacts)
- [Deals](/docs/en/deals)
- [Employees](/docs/en/employees)
- [The All New section](/docs/en/all-new)
- [Order exchange (MLS)](/docs/en/mls)
- [API](/docs/en/api)
- [Integrations](/docs/en/integrations)
- [Notifications](/docs/en/notifications)

## Find an answer

Choose a section in the menu or search: **Ctrl + K** on Windows, **⌘ + K** on Mac.
Articles are being added gradually; unfinished pages are marked as being prepared.

## Video tutorials

[SOM video tutorials on YouTube](https://www.youtube.com/playlist?list=PLHEj5YDQquKsZhQ6OtWjjkrj1ALPY9CEU) introduce the system’s core concepts, orders and MLS.

The interface and layout shown in these videos are outdated. Use them to understand the general SOM workflow; screens and individual steps may differ from the current version.

## Support

- Email: [support@est.ua](mailto:support@est.ua)
- Telegram: [@house_bythesea](https://t.me/house_bythesea)

[SOM support](/docs/en/general/support).